Survey Shows Elder Care a Growing Concern for Adults Balancing Work and Family!

by Kevin K. Johnson, Certified Senior Advisor (CSA)®

Perhaps it is a sign of age! Not only did 2014 seem to fly by, but each year now seems to come and go faster than ever before! I’m happy to see another year coming and I continue to look upon December both with reflection of the year that was, and with optimism for the year to come.

If you’ve been reading my blog over the years you know that I like data and that I like to report out on what the data tells us. That said, according to a recent study of  more than 5,000 U.S. workers, mid-career employees have become  increasingly dependent on employer-sponsored back-up eldercare  programs. This increase in demand for elder care mirrors the increase in the number of people providing care to an aging relative – more than  40 million people had responsibility for an elder’s care in 2012,  according to the Bureau of Labor Statistics.  The Lasting Impact of Employer-Sponsored Back-up Care, a study conducted by Horizons Workforce Consulting and Russell Matthews, PhD, assistant professor of psychology at Bowling Green State University, confirms that working men and women  ages 40 to 60 are embracing elder care supports in order to focus and  remain productive at work while feeling confident that their aging  parent – or spouse – has access to quality care.

Sandwich Generation employees, those who care for their aging parents while also supporting their own young children, are particularly impacted. Roughly one out of every eight Americans between the ages of 40 and 60  fall into this group, according to the Pew Research Institute, and  between 7 million and 10
million Americans are providing care for their aging parents from afar with little or no back-up support in the case of an emergency.

“The tensions of child care, eldercare, and work make the Sandwich  Generation most prone to acute caregiver stress.  Not only are they  overwhelmed trying to balance their careers with the demands of  parenthood but also with the responsibility of caring for their own  aging parents. “Having access to  quality back-up care for children and adult relatives can go a long way  toward alleviating stress for these employees and reducing absenteeism  and loss of productivity for their employers” according to David  Lissy, Bright Horizons Chief Executive Officer.

In fact, a recent study surveyed employees who used this type of program within a 6 month period. Of the respondents with adult/eldercare responsibilities:

• Two-thirds are providing daily living support for an adult relative.
• Three-quarter are providing health-related supports for their aging family members.
• Nearly 100% said that having an eldercare benefit like the Back-Up Care  Advantage Program has provided them with a level of comfort and  increased their productivity.
• Nearly 70% of those surveyed who used the eldercare benefit said that this  benefit has allowed them to work on a day they would have otherwise  missed, and, on average, having access to adult back-up care has allowed employees to work six days in the past six months that they otherwise  would have missed.

If you are like so many companies in the U.S. that have not provided for some form of eldercare assistance for your employees, then make 2015 a year of action. Your company and your employees will greatly benefit from this action. Remember, employers in the U.S., including your company, have an aggregate loss in worker productivity in excess of $33 billion every year directly attributed to employees having to address elder care issues.

HAPPY HOLIDAYS TO YOU ALL

Please reference my blog post from December of 2011 titled Home for the Holiday’s … Gather Critical Information on Your Aging Parents, and my blog post of December 2012, Home for the Holiday’s — Time for an Assessment! I believe that each contain timeless information that you should reference with respect to your aging loved ones. Each of these blogs are less focused on employer/employee issues of lost productivity resulting from the urgency of adult caregiving. Instead, they ask that each of us pay special attention to their older loved ones during this time of the year when family visits are so prevalent.

Ebola—What to do!

by Kevin K. Johnson, Certified Senior Advisor (CSA)®

Because of the severity of the Ebola virus, I am posting this information on each of my blogs.

The re-emergence of the Ebola virus has caused a global health care concern. As of this post, cases of Ebola here in the United States have caused us to re-examine our overall preparedness with a ‘real-time’ health emergency. It is no surprise that rumors and inaccurate information is running rampant.

Our recommendation for accurate and up to date information, is the United States Centers for Disease Control (CDC). Click on this link, http://www.cdc.gov/vhf/ebola/index.html, to learn more about the disease and what you need to know about Ebola.

So what do we do? The CDC has developed quite an extensive checklist for healthcare providers titled, Health Care Provider Preparedness Checklist for Ebola Virus Disease. Although the information is geared mostly to the hospital setting, there is a lot of valuable information that can be used in the workplace setting as well. Under the additional resources section is a link to the Public Health Emergency site where you can register for webinars on the subject and subscribe to stay informed. The CDC checklist can be accessed via the following link:  http://www.cdc.gov/vhf/ebola/pdf/healthcare-provider-checklist-for-ebola.pdf and the Public Health site via http://www.phe.gov.

If you have employee related questions or are unsure how to handle a specific employee situation, such as: an employee returning from travel abroad, questions about their return to work, or more questions of this nature, consult your attorney. He or she can guide you on appropriate H.R. policy for your state.

Eldercare & The Workplace: A Professional and Personal Conversation!

by Kevin K. Johnson, Certified Senior Advisor (CSA)^®

On Thursday, September 18th, Visiting Angels of Cleveland, Ohio will co-sponsor the Health Care Forum sponsored by Crain’s Cleveland Business. I mention this because I am privileged to be a panelist during one of the breakout sessions at the health care forum. The forum will take place in downtown Cleveland at the new Cleveland Convention Center from 7:00AM to 1:00PM. Preceded by networking and breakfast, the morning will begin at 7:30AM with a keynote address.

FORUM OPENING KEYNOTE PRESENTATION: “Health Care Reform: One Year Later”

• J.B. Silvers, Ph.D. John R. Mannix Medical Mutual of Ohio Professor of Health Care Finance, Professor of Epidemiology & Biostatistics – School of Medicine CWRU, Weatherhead School of Management

Visiting Angels’ Cleveland, Ohio office is also participating in a breakout panel titled “Your employees, their eldercare concerns, your bottom line: What’s it costing you?” This panel will be moderated by Crain’s Cleveland Business Publisher John Campanelli. I encourage you to attend and participate in this 90-minute panel that begins at 8:45AM. Below is an overview of the content that will be discussed along with the panel participants.

PANEL #1 – “Your employees, their eldercare concerns, your bottom line: What’s it costing you?”
• Eldercare costs U.S. Businesses more than $33 Billion each year in lost productivity
• How can you calculate your company’s risk?
• What resources are available to help your employees handle their caregiving duties?
• How can businesses build support systems for employees who have significant caregiving duties?

PANELISTS
• Richard Browdie, president & CEO, Benjamin Rose Institute on Aging
• Eiran Z. Gorodeski, director, Cleveland Clinic Center for Connected Care
• Kevin Johnson, managing director, Visiting Angels
• Claire Zangerle, president and CEO, Visiting Nurse Association of Ohio

As readers and subscribers of this blog know, Eldercare and the Workplace is an important topic. So much so, that Visiting Angels of  Cleveland, an independent company that specializes in providing home care for seniors, works with Caring Concierge to extend the assistance available for their clients who are caring for seniors. As a Certified Senior Advisor, and as co-owner of Visiting Angels’ Cleveland, Ohio office, I provide content and subject matter awareness to both company’s.

The health care forum will conclude with a keynote presentation featuring some of northeast Ohio’s national leaders in health care. An overview of the closing keynote presentation and the panel participants are below:

FORUM KEYNOTE PRESENTATION: “Checking the pulse: A conversation with Northeast Ohio’s health care leaders”

PANELISTS
• Akram Boutros, MD, President & CEO, The MetroHealth System
• Delos M. “Toby” Cosgrove, MD, President & CEO, Cleveland Clinic
• Terrence P. Kessler, President & CEO, The Sisters of Charity Health System
• Thomas “Tim” Stover, MD, President & CEO, Akron General Health System
• Thomas F. Zenty III, CEO, University Hospitals

I hope you will be able to attend this informative event. We look forward to speaking with you. For all of the information regarding the Forum, please access the following hypertext link, Crain’s Health Care Forum.

 

Note: Visiting Angels (at Fairhill Partners) is an award wining, full-service senior home care agency providing a comprehensive range of non-medical services. Our experienced caregivers are bonded and insured. We are in our 12th year of operation  and are honored to have served hundreds of seniors in the Greater Cleveland area and surrounding suburban communities.

What Can Management Do…Consider Revisiting MBWA!

by Kevin K. Johnson, Certified Senior Advisor (CSA)^®

From time-to-time, I’m asked to facilitate “lunch and learn” sessions at companies that list us (Caring Concierge) as a benefit resource to their employees. These are excellent sessions for employees to learn how to get prepared for ‘what’s coming’ with respect to adult caregiving or to ask questions about what they are currently trying to manage with regard to eldercare for an aging loved one.

Recently during one of these sessions, I had a senior manager ask me a great question. To paraphrase, he said, “in light of the reluctance of many employees to reveal that they are having adult caregiving issues that are distracting them from their work, how can management help their employees with eldercare issues”. He specifically referenced my comments that many employees are reluctant to share these issues with their employers. I asked him to consider the following.

EMPLOYEE BENEFIT INTRANET — It may seem like a ‘no-brainer’, but some companies do not place benefit resources in the most convenient locations for employees to reference them. Some of the ‘best practices’ I’ve seen include using an internal intranet that employees can reference. It must be kept up to date, and the company intranet must not be allowed to be a ‘passive resource’. Companies have to continue to make sure that it is up current, and that their employees are notified of new opportunities which they might avail themselves. So many employees forget to look internally, at company provided resources, when a crisis arises simply because they haven’t seen these resources since their “New Employee Orientation” session!

Companies should regularly create opportunities such as ‘lunch and learn’ sessions, to keep their employees aware of the assistance resources that are available for them to leverage when necessary. So many companies have benefit resources available for their employees, but spend very little effort in making sure their employees are aware of their existence along with how, why, and when to use them. I believe employers can reduce employee lost productivity by keeping available resources fresh in the minds of their employees.

MBO and MBWA — In management theory and practice, there are a number of methodologies used to task employees and evaluate their outcomes with respect to company goals. Management by Objectives (MBO) remains one of the most prevalent; it is both personally and organizationally focused. However, I believe the best managers still employ a form of an older, less direct method that we used to call “Management by Walking Around” (MBWA). With MBWA, managers kept abreast of work progress by regularly interacting with their direct reports at their assigned work locations. It’s value was not only in knowing the progress of work assignments but it also gave managers the perfect opportunity to interact with the employee in a less formal manner. It was during these ‘walking around’ sessions that sometimes personal issues would come to light. In other words, MBWA often facilitated a ‘deeper’ manager-employee relationship whereby personal issues or crises in the lives of employees would emerge. This was management’s window into reminding employees of benefits that are available to help.

My point is that in our current down-sized/right-sized-high efficiency work environments, by and large, MBWA has gone by the way-side. Nevertheless, incorporating some method of indirect communication with employees is a great way for management to know what’s going on and to remind them of resources that your company might already have available. Together, these are great approaches to reducing lost productivity in the workplace. This includes the+ $33 billion per year that employers in the United States lose directly resulting from employees addressing adult caregiving issues.

Defined Contribution Benefits Model — Don’t Forget Advance Care Planning!

by Kevin K. Johnson, Certified Senior Advisor (CSA)^®

With the introduction of health insurance exchanges and full implementation of the Affordable Care Act by 2015, ‘change’ is the operative word in employer-provided benefits. Many employers are moving to a tool called a “Defined Contribution (DC) Benefit Plan”. From Wikipedia, a defined contribution benefits plan is a type of retirement plan in which the employer, employee or both make contributions on a regular basis. Individual accounts are set up for participants and benefits are based on the amounts credited to these accounts (through employer contributions and, if applicable, employee contributions) plus any investment earnings on the money in the account. Only employer contributions to the account are guaranteed, not the future benefits. In defined contribution plans, future benefits fluctuate on the basis of investment earnings. The most common type of defined contribution plan is a savings and thrift plan. Under this type of plan, the employee contributes a predetermined portion of his or her earnings (usually pretax) to an individual account, all or part of which is matched by the employer. In the United States, Internal Revenue Code specifies a defined contribution plan as a plan which provides for an individual account for each participant and for benefits based solely on the amount contributed to the participant’s account, and any income, expenses, gains and losses, and any forfeitures of accounts of other participants which may be allocated to such participant’s account.

Employers say the top two reasons for contemplating a switch to DC benefit models are to lower health care costs and to offer their employees more choice in the allocation of their benefit dollars (59% and 40%, respectively). Employees report they would allot 75% of their benefit dollars to health, dental, and vision coverage, leaving 25% for other coverage’s such as voluntary life, disability, accident, and critical illness insurance. Even with this allocation by employees, 42% of brokers feel the shift to DC plans will lead to an uptick in sales for voluntary products.

“While employers struggle to fund increasing health care costs and more look to shift to DC plans, employees will realize a higher level of choice when it comes to benefits selection and aligning their benefit dollars with personal priorities,” said Jim Gemus, senior vice president, Products, Prudential Group Insurance. “Carriers and brokers have an opportunity to ramp up employee awareness and educational efforts in order to help ensure employees fully appreciate the value of the voluntary benefits available to them.”

I am an active participant in National Healthcare Decisions Day (NHDD) which takes place April 16th. The goal is to inspire, educate & empower the public and providers about the importance of advance care planning. As employers pivot to DC Benefits model and the like, it is crucial that advance care planning (Advanced Directives) be included as an element of a sound employee benefit plan portfolio.

ADVANCED DIRECTIVES

All adults can benefit from thinking about and planning for what their healthcare choices would be if they are unable to speak for themselves.  These decisions can be written down in an advance directive so that others know what they are.  Advance directives come in two main forms:

1. A “healthcare power of attorney” (or “proxy” or “agent” or “surrogate”)  documents the person you select to be your voice for your healthcare decisions if you cannot speak for yourself.
2. A “living will” documents what kinds of medical treatments you would or would not want at the end of life.

OHIO ADVANCE DIRECTIVE
The Ohio Durable Power of Attorney for Health Care lets you name someone, called an agent, to make decisions about your medical care—including decisions about life-sustaining treatment—if you can no longer speak for yourself. The durable power of attorney for health care is especially useful because it appoints someone to speak for you any time you are unable to make your own medical decisions, not only at the end of life.  Your durable power of attorney for health care becomes effective when your doctor determines that you have lost the capacity to make informed health care decisions for yourself.

The Ohio Living Will Declaration is your state’s living will. It lets you state your wishes about health care in the event that you become terminally ill or permanently unconscious and can no longer make your own health care decisions. Your Ohio Declaration becomes effective when your doctor determines that you have lost the capacity to make informed health care decisions for yourself and you are terminally ill or you are permanently unconscious.

The Organ Donation Enrollment Form allows you to register your organ donation choices with the registry, so that your organ donation wishes will be followed, even if your declaration cannot be found.

These forms do not expressly address mental illness. If you would like to make advance care plans regarding mental illness, you should talk to your physician and an attorney about a durable power of attorney tailored to your needs.

There are other advanced planning vehicles including ‘trusts’ that should be considered however, the basic elements of the advanced planning portfolio are what I’ve covered above. This is important and I urge every employer, every employee, in fact, every adult, to proactively address advanced planning today for the sake or yourselves and your families!

 

 Thanks to contributions from Prudential Financial and Employee Benefit News

 

The Multi-Generational Workplace

by Kevin K. Johnson, Certified Senior Advisor (CSA)®

Here’s a different view of productivity in the workplace. In 2013, I hired a sharp new employee, a Millennial, a member of the Gen Y age group, into my small office. That’s when my education began!

First, the generally agreed upon cohort definitions.

Gen Z	2000 – Present
Gen Y	1980 – 2000
Gen X	1965 – 1980
Baby Boomers	1946 – 1964

Employers and established baby boomer employees are experiencing the challenges associated with today’s multi-generational workforce. The backend of the workforce, made up of Baby Boomers, have been steady and reliable. The front-end of the workforce, made up of Millennials’, have fewer of the boomers’ or the Gen X, perspectives on work and productivity. Employers, including me, are having to do reassess ‘established management norms’ in order to gain an understanding of this age cohort.

Millennials and baby boomers grew up very differently. They experienced different things and were raised in a different way. So it’s really no surprise that they feel differently about what happens in the workplace.

Dan Schawbel, in a “Time Moneyland” article,  looked into a new study by MTV called “No Collar Workers.” The study looked at Gen Y’s perspectives about the workplace and careers and how their views differ from that of their parents’ generation, the baby boomers.

 

Here are a few major differences Schawbel identified from the study:

1. Millennials require your immediate attention. To me, this finding is dead on! “Millennials grew up texting and using Facebook and Twitter. They’re grown accustomed to instantaneous connection and nearly immediate responses each time they Tweet or post. In the workplace, they expect the same environment. They want to be able to ask questions and get career advice all the time; in the survey, 80% of Millennials said they want regular feedback from their managers, and 75% yearn for mentors. “Parents were more like mentors to them and now they expect managers to be too,” says MTV’s Shore. For the most part, Millennials aren’t fans of having to wait six months or a year to get a formal review of their work. Boomers, on the other hand, are more likely to prefer a structured system where feedback is given at certain times of the year. Instead of seeking constant feedback, boomers prefer to take the “Give me my objectives and get out of my way” approach.”

2. Millennials work when they want to work. “The 9-to-5 workday is fading as the standard, and the change is at least partially being driven by Millennials. Research shows that 81% of Millennials think they should be allowed to make their own hours at work, compared to only 69% of boomers. Whereas more boomers feel the office environment and the traditional workday is the best way to get the job done, Millennials prefer a flexible approach, including the right to be remote workers who go into the office only sometimes, or perhaps never. They maintain that as long as the work gets done, the amount of time spent in the office shouldn’t matter. In the MTV poll, 70% of Millennials also said that they need “me time” on the job, versus 39% of Baby Boomers.”

3. Millennials want casual Fridays almost every day. “The study found that 79% of Millennials think they should be allowed to wear jeans to work at least sometimes, compared to only 60% of boomers. An overwhelming 93% of Millennials say they want a job where they can be themselves at work, and that includes dressing in a way that makes them comfortable. Boomers, on the other hand, are more prone to believing in the importance of maintaining a standard professional look in the workplace. It seems as if Millennials also prefer casual attire because they don’t separate their personal and professional lives in the same way that baby boomers do.”

4. Millennials aren’t all about the money. “Half of the members of Gen Y surveyed said they would “rather have no job than a job they hate.” Among the top options for job desirability, “loving what I do” outranked salaries and big bonuses. If not money, what do Millennials want most? The vast majority (83%) are “looking for a job where my creativity is valued,” while more than 9 in 10 Millennials are “motivated to work harder when I know where my work is going” and want supervisors, managers, and executives to listen to their ideas. “Millennials walk into the CEO’s office to tell them how to fix things,” says Shore. The MTV study found that 76% of Millennials think their boss could learn a lot from them, compared to only 50% of boomers. Generally speaking, Millennials want to feel as though they’ve been heard, and that their opinions and insights matter.”

5. Millennials really like transparency. “A report by LifeWay Research shows that transparency was one of the four characteristics Millennials wanted in a leader. Think about it: Parents of Millennials talked about everything in front of their children, from finances to sex, so Millennials are comfortable with the same approach from businesses and managers. Millennials want to feel like they are part of a community at work—nearly 9 in 10 want a workplace to be social and fun—and have a genuine desire to listen into organizational strategy sessions. Instead of being a small cog unaware of any larger mission, Millennials like being in the loop regarding their company’s vision, and how it is going to innovate to stay ahead of the curve.”

6. Millennials see the work environment as flat. “Vineet Nayer, the CEO of HCL Technologies says that Millennials “have little interest in hierarchy and are not particularly impressed by the titles and positions within the traditional pyramid structure.” Growing up, Millennials all received trophies in sports leagues regardless if they won or lost, and they probably had parents who would patiently listen to them and take what they had to say into consideration before making family decisions. In the workplace, Millennials see no reason for a strict hierarchy. “They find hierarchies difficult to understand because they didn’t grow up with it,” said Shore. An “ideocracy” should reign in the workplace, most Millennials believe, in which everyone should be heard from and the best ideas win out, regardless of who has been on the job longer, or who has a corner office.”

Right now there are about 80 million Millennials and 75 million baby boomers in the US, according to the article. It also said that by the year 2025, three out of four workers in the world will be members of Generation Y.

Today, more employers are adapting to their Baby Boomer employee’s needs regarding adult caregiving issues. The flexibility required to do so will likely pale in comparison to the workplace model shift brought about by the ‘culture’ of the Millennials. Overall, the boomers have produced at a significantly high level over a sustained period of time; they’ve earned the flexibility. Many employers are finding that Millennials are asking for far more workplace flexibility, and they want it NOW!

By the way, my first Millennial hire did not work out. However, I’ve hired two since then and so far, so good. I guess I learned quickly what to look for in a Millennial candidate, and how to manage them once they are hired!

Thanks to Dan Schawbel for his insights on the subject.

 

If you find yourself challenged regarding the multi-generational workplace, Mr. Schawbel is certainly a resource. He is the managing partner of Millennial Branding, a Gen Y research and management consulting firm. He speaks on the topic of personal branding, social media and Gen Y workforce management for companies such as Google, Time Warner, Symantec, CitiGroup and IBM. Subscribe to his updates at Facebook.com/DanSchawbel.

The Causes and Costs of Absenteeism in the Workplace — Part 2

by Kevin K. Johnson, Certified Senior Advisor (CSA)®

Over the past few years, our blog has discussed in detail, issues associated with lost productivity resulting from employee absenteeism that is brought about by elder caregiving. But what are other ‘common’ causes of workplace absenteeism? This is Part 2, the concluding information we wanted to present with an accounting of lost productivity in the workplace by occupation; a different look that we hope you find informative.

Costs of Lost Productivity

The Gallup-Healthways Well-Being Index surveyed 94,000 workers across 14 major occupations in the U.S. Of the 77% of workers who fit the survey’s definition of having a chronic health condition (asthma, cancer, depression, diabetes, heart attack, high blood pressure, high cholesterol or obesity), the total annual costs related to lost productivity totaled $84 billion. According to the survey, the annual costs associated with absenteeism vary by industry, with the greatest loss occurring in professional occupations (excluding nurses, physicians and teachers); the 14 occupations and corresponding costs of lost productivity are shown in chart below.

According to Absenteeism: The Bottom-Line Killer, a publication of workforce solution company Circadian, unscheduled absenteeism costs roughly $3,600 per year for each hourly worker and $2,650 each year for salaried employees.

The costs can be attributed to many factors including:

• Wages paid to absent employees
• High-cost replacement workers (overtime pay for other employees and/or temporary workers)
• Administrative costs of managing absenteeism

Other indirect costs and effects of absenteeism include:

• Poor quality of goods/services resulting from overtime fatigue or understaffing
• Reduced productivity
• Excess manager time (dealing with discipline and finding suitable employee replacements)
• Safety issues (inadequately trained employees filling in for others, rushing to catch up after arriving as a replacement, etc…)
• Poor morale among employees who have to “fill in” or do extra work to cover absent coworkers

What Employers Can Do

• Absenteeism is an especially difficult problem to tackle, because there are both legitimate and poor excuses for missing work – and it can be challenging for employers to effectively monitor, control and reduce absenteeism. Unless a company requires a written excuse from a doctor, for example, it can be difficult to determine if an employee is actually sick when missing work. At the same time, however, it is important for employers to consider the added costs associated with a sick employee who spreads an illness   that gets the whole division – or a lot of customers – sick.
• To address problems like this, some companies, cities and states have moved toward a mandatory paid sick leave policy, where each employee receives a specified number of days each year to use when sick.
• Opponents of mandatory sick leave argue that it will ultimately cost businesses more money and lead to increased layoffs. In addition, opponents have concerns that employees will use all their sick days whether or not they need them.  Advocates of such a move, however, argue that paid sick leave makes economic sense because it will help stop the spread of communicable diseases in the workplace and in schools – resulting in fewer instances of absenteeism in the long run – and that sick employees will be able to recover      sooner.
• The Centers for Disease Control, for example, states that paid sick leave could have an especially significant impact in the food service industry, where it estimate that sick food handlers are responsible for 53% of norovirus (a particularly nasty form of stomach virus) outbreaks. – One sick food handler could theoretically infect dozens or even hundreds of people, resulting in a large number of absences that could have been avoided if that employee had simply stayed home. Unfortunately, workers often either need the money or are worried about being terminated for calling in sick – even if it’s unpaid leave – so they go to work even if they know they are contagious.

In an effort to reduce absenteeism, some companies offer incentives for going to work, such as earned time off or lotteries for workers who do not have any unexcused absences within a certain period.

Other firms might try a more proactive approach, putting policies in place to focus on responses to employee health concerns, including:

• Physical health
• Psychological health
• Work-home balance
• Environmental health
• Economic health

The logic with this approach is that healthier, happier employees will be more able and motivated to go to work each day, resulting in increased productivity and higher morale for the individual workers as well as the entire team. Although these employee wellness strategies may be expensive to implement and maintain, they can have a net positive effect on a company’s bottom line – and that’s good for business.

The Bottom Line

Absenteeism costs U.S. companies billions of dollars each year in lost productivity, wages, poor quality of goods/services and excess management time. In addition, the employees who do show up to work are often burdened with extra duties and responsibilities to fill-in for absent employees, which can lead to feelings of frustration and a decline in morale.

Occasional absences from work are inevitable – people get sick or injured, or need time during business hours to handle personal business. It is the habitual absences that are most challenging to employers, and that can have the greatest negative effect on co-workers. Because missed work days have a profound financial effect on a company’s bottom line, it is beneficial for most businesses to implement strategies to contain absenteeism.

Absenteeism due to employees focused on eldercare costs U.S. employers over $33 billion per year. The absences are often uncontrollable making it extremely difficult for employers to successfully manage and control their outcomes. Here at Caring Concierge, our risk management work is designed to minimize the impact on the workplace associated with employees who have to also work through the demands of providing eldercare for senior loved ones.

 Forbes, July 10, 2013

_______________________________________________________________________________________________________________________________

CARING CONCIERGE eNEWSLETTER — Readers of our blog ”Eldercare and the Workplace” may be unaware that we also have a monthly newsletter. Our electronic newsletter, simply titled “News from Caring Concierge” has been produced every month for the last 2 years. Its contents consists of articles and related resources regarding workplace productivity as it relates to the conservatively estimated +$30 billion aggregate cost lost to U.S. companies every year as their employees are challenged to address adult caregiving issues. If you would like to be included in our growing list of companies that receive this monthly eNewsletter, just send an email titled “Caring Concierge Newsletter—Subscribe” to me at kevin.johnson@caringconcierge.com. I’ll simply add you our distribution list. Should you wish, you can easily unsubscribe and please know that we never share your contact information with any other entity.

Assess Your Company Against the Data!

by Kevin K. Johnson, Certified Senior Advisor (CSA)®

It is the end of another year and I truly hope it has been a good one for each and every one of you.

First, I’d like to refer you to my blog post from December of 2011 titled Home for the Holiday’s … Gather Critical Information on Your Aging Parents, and my blog post of December 2012, Home for the Holiday’s — Time for an Assessment! I believe that each contain timeless information that you should reference with respect to your aging loved ones. Each of these blogs are less focused on employer/employee issues of lost productivity resulting from the urgency of adult caregiving. Instead, they ask that each of us pay special attention to their older loved ones during this time of the year when family visits are so prevalent.

Secondly, when speaking with employers or writing our newsletters and blogs regarding the +$30 Billion in lost workplace productivity attributed to adult caregiving, I usually provide information based on specific research that I’ve uncovered. I’m closing my last blog post of the year with additional factoids and ask that you examine your workplace accordingly.

UNDERLYING DATA — Sixteen percent of the U.S. civilian non-institutional population age 15 and over (39.6 million people) provided unpaid eldercare in 2011 and 2012.  Eldercare providers are defined as individuals who provide unpaid care to someone age 65 or older who needs help because of a condition related to aging.

During the 2011–2012 period, 17.4 percent of women provided eldercare, compared with 14.7 percent of men.

The eldercare provider rates for Whites and Blacks were 16.6 percent and 15.8 percent, respectively. For persons of Hispanic or Latino ethnicity (who may be of any race) the rate was 10.4 percent.

Overall, 16.7 percent of workers provided eldercare. Part-time workers did so at a higher rate (18.1 percent) than did full-time workers (16.3 percent); those not employed provided eldercare at a lower rate (15.2 percent).

People without children at home and parents with children age 6 to 17 (and none younger) provided eldercare at higher rates (17.3 percent and 16.8 percent, respectively) than parents with children under age 6 (9.0 percent). Those with a spouse or unmarried partner present provided eldercare at a higher rate (17.3 percent) than those without a spouse or partner present (14.6 percent).

Among persons age 25 and over, those with higher levels of education spent more time caring for those over 65. Among those with a bachelor’s degree and higher, 19.1 percent provided eldercare and among those with some college or associate degree the rate was 18.8 percent. High school graduates and those with less than a high school diploma provided eldercare at lower rates (15.9 percent and 9.0 percent).

Findings from the 2011-12 surveys:

• Of the 39.6 million eldercare providers in the civilian non-institutional population, the majority (56 percent) were women. Eldercare providers are those who provided unpaid care to someone over the age of 65 who needed help because of a condition related to aging.
• Individuals ages 45 to 54 and 55 to 64 were the most likely to provide eldercare (23 and 22 percent, respectively), followed by those age 65 and over (16 percent).
• On a given day, nearly one-fourth (23 percent) of eldercare providers engaged in eldercare. Eldercare providers who were ages 65 and older and those who were not employed were the most likely to provide care on a given day.

Thank  you 2013! We trust you found our blog postings informative and actionable. We look forward to working with more employers in 2014 to implement our risk management practices. These practices are designed to minimize workplace lost productivity from employees that have to tend to the eldercare needs of their aging loved ones.

We wish you a great year-end holiday season!

These data are from the American Time Use Survey conducted by the Bureau of Labor Statistics.

Adult Caregiving: A Crisis at Home…and at Work!

by Kevin K. Johnson, Certified Senior Advisor (CSA)®

In prior blog posts and newsletters, I’ve made mention that employees that are adult caregivers, often do not share this fact with their colleagues. Did you know that according to AARP, 61% of caregivers age 50+ also work. Do a quick assessment. What percentage of your workforce are over 50-years of age? Do the math and back into the number of your employees age 50+ that are being challenged by adult caregiving; responsibilities that can take your employee’s time and attention away from their work, no matter the profession.

In a recent article in the November 2013 edition of AARP Bulletin, Amy Goyer penned a story titled “A Crisis Around Every Corner”. The article discusses a few of her life experiences as a daughter providing caregiving needs for her aging mother and father while working full-time. She mentions the employment choices she faced balanced against the needs of her parents and how she worked her way through. Here’s a quote from Amy.

“Working caregivers like me are everywhere. Some of us are open at work about our caregiving roles, but others keep it to themselves. Those who don’t disclose their caregiving situations may do so for personal reasons, but many keep quiet because they are concerned about repercussions at work. Working caregivers are in the position of keeping (or finding) work while meeting the constantly changing needs of the people we care for. We never know when a crisis is around the corner.”

Amy’s journey as an employee is playing out at almost every company in our country. As an aggregate, it now costs U.S. employers in excess of $32 Billion dollars in lost productivity every year. Here at Caring Concierge, we have been able to positively address this workplace issue to the benefit of the employer and the employee. First, we’ve been able to help employers to understand and acknowledge the degree of lost productivity (in dollars and critical milestones), that they face due to their employees that are adult caregivers. Then we’ve been able to work with employers to implement solutions that effectively assist their valuable employees with their adult caregiving needs while incurring a minimum impact on workplace productivity.

I encourage you to read the short article in the November 2013 issue of AARP Bulletin. It’s a great read and it’s definitely non-fiction!

The Duality of Employers and Their Employees Providing Eldercare!

by Kevin K. Johnson, Certified Senior Advisor (CSA)®

We do indeed ‘live in interesting times’! Increasing numbers of older adults are involved in caregiving and financial support of their parents their spouses, their older children and their grandchildren. Many older adults today find that they need to continue to work in order to help family members financially, while others need flexibility in their work schedules to meet caregiving demands.

The preceding five blog post series addressed ‘best practices’ employers should consider regarding ‘eldercare and the workplace’. They were presented for employer awareness and for employer action planning based on precedent and good management practice. So why is this so important to employers.

Demographic trends indicate a greater number of employees of all ages will assume the role of family caregiver with an increasingly older population.  This trend will no doubt impact employee caregivers ages 18 to 39, as much as those ages 50 and older.  These caregivers will be affected in many ways including their physical and mental well-being as well as their health care costs.

In fact, a January 2010 MetLife survey – Working Caregivers and Employer Health Care Costs – shows an eight percent differential in health care costs for caregiving employees, conservatively estimated to cost US employers $13.4 billion per year.  Beyond medical costs, another cost to employers is absenteeism and work productivity, estimated to cost US businesses $33.6 billion per year. [1]

Consider New Hampshire. Thirteen percent (170,000) of New Hampshire’s population is age 65+, with 24,480 residents age 85+. New Hampshire’s 85+[2]  population – the age group that is most likely to need caregiving services – will nearly double from 2007 to 2030.[3] With such an aging population, the percentage of family caregivers in the workplace will only rise over time.  All stakeholders need to recognize that supporting working caregivers can improve their health and productivity, not just in their personal lives but in their corporate lives as well.

Caring Concierge provides employers with a comprehensive solution set to manage their risk relative to this specific eldercare related employee productivity loss. As you can bet, we stay pretty busy helping the duality that is our employer clients and their respective employees who must also provide eldercare to their loved ones while performing with excellence in the workplace.

REFERENCE:

[1] The Metlife Study of Working Caregivers and Employer Health Care Costs, January 2010.  http://www.metlife.com/assets/cao/mmi/publications/studies/2010/mmi-working-caregivers-employers-health-care-costs.pdf

[2] U.S. Census Bureau, Population Division.  Estimates of the Resident Population by Selected Age Groups for the United States and Puerto Rico: July 1, 2008.  Released May 14, 2009.  URL:  http://www.census.gov/popest/states/asrh/SC-EST2008-01.html

[3] Gibson, Mary Jo, Fox-Grage, Wendy, Houser, Ari.  Across the States 2009:  Profiles of Long-Term Care and Independent Living:  Executive Summary, State Data, and Rankings.  Page 34.  AARP Public Policy Institute.  Washington, D.C.  URL:  http://www.aarp.org/research/ppi/ltc/Other/articles/across_the_states_2009__profiles_of_long-term_care_and_independent_living.html